Entity
Name SERVICE LEVEL AGREEMENT
Definition A Service Level Agreement represents a written statement about response and resolution times for various systems varying by their importance to the business.

Attribute
Name Definition Datatype Required Is PK Is FK
Service Level Agreement Code A Service Level Agreement Code is a specific alphanumeric code assigned to represent a particular response time to critical events and the timing of their resolution VARCHAR(10) Yes Yes No
Service Level Agreement Description A Service Level Agreement Description is the free form text that further clarifies or defines a particular Service Level Agreement Code. VARCHAR(150) Yes No No